Support
We would rather fix your problem than make you hunt for a form.
Email us
The fastest way to reach a human is support@cheerstudio.pro. We reply within one business day, and usually much sooner.
To help us help you quickly, include:
- Your account email and your organization or gym name.
- Which platform you were using — web, iPhone, iPad, or Mac.
- What you expected to happen, and what happened instead.
- The name of the routine, team, or athlete involved, if it is specific to one.
Common questions
How do I reset my password?
Use the "Forgot password" link on the sign-in page. The reset link is sent to your account email and expires after a short time. If it does not arrive, check spam and then email us.
I did not get my invitation email
Invitations go to the address your coach entered, so a typo is the usual cause. Ask an owner or head coach in your organization to re-send it, or email us with the organization name and we will look it up.
How do I add coaches or change what they can see?
An owner or head coach can invite staff and set their role. Roles control access — for example, an assistant coach cannot manage billing. Change a role from your organization’s member settings.
Can I use Cheer Studio without an internet connection?
Yes. The iPhone, iPad, and Mac apps let you keep working offline; changes queue locally and sync automatically the next time you have a connection. A crowded gym with no signal will not cost you a practice.
Do I need to buy anything in the app?
No. The apps are free and contain no in-app purchases. Plans are managed on the web — see pricing.
How do I change or cancel my plan?
Owners can manage the subscription from billing settings, which opens a secure Stripe portal for changing plans, updating a card, or cancelling. Cancelling keeps your access until the end of the period you have paid for.
How do I get my data out?
Email us and we will export your organization’s routines, rosters, and results for you.
How do I delete my account or an athlete record?
An owner can remove athlete records directly. For full account deletion, email support@cheerstudio.pro from your account address. See our privacy policy for what happens to data afterwards.
Reporting a security issue
If you have found a vulnerability, please tell us privately at support@cheerstudio.pro before disclosing it publicly. Include enough detail to reproduce it. We will acknowledge your report and keep you posted on the fix.